Where to find us?
Adress: Palau Foronda. Rda. Sant Pau, 43-45, baixos
Hours: Mon-Thurs, 9 am to 15 pm.
Fri, 9 am to 2 pm.
25 June - 24 September, 9 am to 1:30 pm.
7 december, 27 december-4 january, 9 am to 2 pm.
22 december 9 am to 12 pm.
27 decembre, 5 january, 9 am to 1 pm.
Everyday 00:00 am to 24:00 pm
Fax: 934 027 827
You can present a claim online, by fax or at Citizen Help and Information Office (OAC) registers, provided that:
- You have already lodged a claim with the company beforehand, as explained in the Requirements for submitting a claim section.
- You produce a copy of the documents you have on the issue concerned.
- You fill in the claim/complaint form (available online or in PDF format, if the establishment has not provided you with one).
- You are the holder of the invoice, contract or service you are making your complaint or claim against and you present a copy of your ID document. If the invoice is not in your name, we will need the holder's express authorisation and a photocopy of both ID documents.