Found: 20 results

OMIC Annual Report 2016

The 2016 Annual Report collects, for the first time, the joint assessment of the services of the Consumer Information Office (OMIC), the Consumer Arbitration Board (JAC) and the Consumer Department, all of which are incorporated into the Directoriate Social Cooperative and Solidary  ...

OMIC Annual Report 2015

The 2015 OMIC Annual Report summarises the activity carried out in 2015 (by consumer sector) and explains OMIC's main future lines of action. It also explains the results of the satisfaction survey conducted on users accessing the service in person.

Cover of the 2014 OMIC Annual Report

OMIC Annual Report 2014

The 2014 OMIC Annual Report summarises the activity carried out in 2014 (by consumer sector) and explains OMIC's main future lines of action. It also explains the results of the satisfaction survey conducted on users accessing the service in person.

Cover of the OMIC Users Results Report. July-December 2014

Results report for 2014

The Report presents the results of the satisfaction survey conducted in 2014 on users of the Consumer Information Office, to gauge the quality of the service provided and thereby improve it.

Front cover of the OMIC Annual Report 2013

OMIC Annual Report 2013

The OMIC Annual Report for 2013 publishes consumer-sector data gathered by the Municipal Consumer Information Office
during the year 2013. It also highlights the number of claims and/or complaints presented by users.

Front cover of the OMIC Annual Report 2011

OMIC Annual Report 2011

This OMIC Annual Report publishes consumer-sector data on claims and/or complaints gathered by the Municipal Consumer Information Office during the year 2011. It analyses the development of the service as well as the goals set out for 2012.

Front cover of the OMIC Annual Report 2012

OMIC Annual Report 2012

The OMIC Annual Report for 2012 presents the service and development of the Municipal Consumer Information Office. Its shows data, broken down by consumer sector, on the claims and/or complaints presented by users during 2012 and a statistical summary of the period 1983 to 2012.

Front cover of the OMIC Annual Report 2010

OMIC Annual Report 2010

The OMIC Annual Report 2010 publishes consumer-sector data gathered by Barcelona's Municipal Consumer Information Office
during the year 2010. It highlights other subjects, such as the website, changes in claims and/or complaints and the goals established for 2011.

Front cover of the summary of consumer-association activities during 2010

A summary of consumer-association activities during 2010

A publication that features data from the Municipal Consumer Council's member consumer associations. The first two tables show the percentages of consultations together with claims and/or complaints, as well as those lodged through OMIC. The «Total» section lists the percentages for all the bodies together. It also includes data on, and a summary of, each association's activity.

Front cover of the consumer survey done during "World Consumer Day" 2010

Consumer Survey 2010

The survey was made at various points in Barcelona, to study the problem/opportunity environment which involves constant consumer activity. There are a series of rights and obligations to be met. Disputes arising from infringements of such rights or non-compliance with such duties may be resolved through Consumer Associations and the public authorities.

Front cover of the OMIC Annual Report 2009

OMIC Annual Report 2009

This annual report features a summary of the claims and/or complaints made by city residents as consumers, and the main activities carried out; user profiles; how the service is used and how it has become known; the sectors against which consumers present the most claims and/or complaints; the main problems detected and possible lines of action. It mentions in particular the use of new...

Front cover of Consumer associations summary of activities in 2009

A summary of consumer-association activities during 2009

A publication that features data from the Municipal Consumer Council's member consumer associations. It presents the percentages of consultations together with claims and/or complaints, as well as those lodged through OMIC. It also features the percentages of all the bodies, as well as data on, and a summary of, each association's activity.

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